Privacy Policy

Effective date: March 12, 2026
Last updated: September 16, 2026

This Privacy Policy explains how Abode Property Management, Inc. ("Abode," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, use our software, access a portal, interact with our support team, or use our integrations, AI-assisted features, SMS/text messaging, or automated phone-calling features.

1. Important Role Distinction

Abode handles personal information in two main ways:

Abode-controlled data: information we use for our own business purposes, such as account administration, billing, support, fraud prevention, analytics, audit logging, and security operations
Customer-controlled data: information processed in customer workspaces on behalf of property-management companies, associations, and other business customers, such as tenant, owner, vendor, lease, maintenance, and portal records

If you use Abode through a customer relationship, that customer may control some of the information and actions available to you in the service.

2. Categories of Personal Information We Collect

Depending on how you interact with Abode, we may collect:

Category	Examples
Contact and account information	name, email address, phone number, organization name, account identifiers
Authentication and security data	login events, session identifiers, password reset activity, IP address, user agent
Billing and transaction data	subscription details, invoices, payment status, Stripe customer IDs, payout metadata
Customer workspace data	tenant, owner, vendor, applicant, property, lease, maintenance, message, and document information submitted by customers or portal users
Financial connectivity data	linked-account metadata, transaction metadata, and related banking information processed through connected financial services
Communications data	support requests, emails, notices, SMS/text messages, phone call records, and other service communications
Usage and analytics data	page views, product events, error logs, feature usage, device and session metadata
Preference data	notification settings, interface preferences, saved themes, and other account settings

3. How We Collect Information

We collect personal information from:

you directly
customers and workspace administrators
invited portal users
your use of the website and service
third-party providers you or a customer choose to connect, such as payment, banking, messaging, analytics, AI, or email/calendar providers

4. How We Use Personal Information

We may use personal information to:

provide, operate, maintain, and secure the service
create and manage accounts and authenticate users
process subscriptions, billing, payments, and payouts
support portal, migration, import, messaging, analytics, and AI-assisted workflows
communicate with you about the service, support, legal notices, and transactions, including by email, in-product notices, SMS/text message, and phone
send or place automated SMS/text messages and phone calls related to accounts, portals, payments, maintenance, leases, vendors, and other operational workflows
detect, investigate, and prevent fraud, abuse, and security incidents
debug, monitor, and improve the service
comply with law, enforce agreements, and protect rights and safety

We may use aggregated or deidentified information for lawful business purposes.

5. SMS, Text Messaging, and Automated Phone Calls

Abode may send transactional SMS or text messages about accounts, payments, maintenance, leases, vendor scheduling, and other property-management operations. These are not marketing or promotional messages. Some features may also place phone calls, including using automated systems, autodialers, or prerecorded or artificial voice, when you separately consent to calls.

How you opt in. You opt in to SMS only by an affirmative action, such as checking an unchecked consent box when you provide a mobile number. Providing a phone number, creating an account, accessing a portal, or using Abode is not by itself consent to receive SMS. Consent is not a condition of renting or purchasing any goods or services.

Disclosures at opt-in. The consent language states that you agree to receive account, payment, and maintenance text messages from Abode; that message frequency varies; that message and data rates may apply; and that you can reply STOP to unsubscribe or HELP for help. Opt-in surfaces link to this Privacy Policy and to our Terms of Service at https://theabode.ai/terms.

Mobile numbers are not shared. We do not sell mobile phone numbers. We do not share mobile phone numbers with third parties or affiliates for their marketing or promotional purposes. We may disclose a number to service providers that send messages on our behalf (such as our SMS connectivity provider) solely to deliver the messages you opted into.

Frequency and rates. Message frequency varies based on account activity — for example a rent reminder, a maintenance status update, or a vendor appointment. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out and help. Reply STOP to unsubscribe. After you opt out, we will send a single confirmation and will not send further SMS from that program unless you opt in again (for example by replying START). Reply HELP for help, or email adam@cherryproperties.ai.

6. Cookies and Tracking

We and our service providers may use cookies, local storage, and similar technologies for:

authentication and session management
security and fraud prevention
functionality and preferences
analytics and service performance measurement

As of the date of this Policy:

we may use analytics technologies, including product analytics tools
we do not use advertising cookies for cross-context behavioral advertising

You can manage many cookies through your browser settings. If our practices change in a way that requires additional controls or disclosures, we will update this Policy.

7. How We Disclose Information

We may disclose personal information to:

service providers that help us host, secure, support, analyze, and operate the service
payment, payout, and financial connectivity providers
email, SMS/text messaging, voice calling, analytics, monitoring, AI, mapping, and customer-enabled integration providers
customers, administrators, and authorized users within a customer's workspace
professional advisors, insurers, auditors, lenders, and transaction counterparties
law enforcement, regulators, or other parties where required by law or necessary to protect rights and safety

These providers may support functions such as cloud infrastructure, authentication, database and storage services, email delivery, SMS/text messaging, automated phone calling, product analytics, error monitoring, payment processing, bank connectivity, mapping and geocoding, AI-assisted features, and customer-enabled integrations.

8. AI, Payments, and Third-Party Features

Some features rely on third-party providers with their own terms and privacy practices.

Examples include:

Stripe for payment processing and payout-related workflows
Plaid for bank-linking and financial connectivity
Anthropic or other AI providers for enabled AI-assisted features
messaging and voice providers for SMS, text messaging, and automated phone-calling features

When these features are used, the relevant third-party provider may process personal information as part of providing that functionality.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

For customer workspace data:

we target deletion from production systems within 30 days after verified deletion or termination, unless a legal, security, or contractual exception applies
backup and disaster-recovery copies may be retained for up to 90 days before normal rotation removes them

Some categories of information, such as billing, tax, fraud, audit, or incident-related records, may be retained longer where reasonably necessary or required by law.

10. Security Overview

We use administrative, technical, and organizational safeguards designed to protect personal information appropriate to the nature of the service and the data involved.

These safeguards may include access controls, encryption in transit, logging, rate limiting, monitoring, and vendor controls. No system is completely secure, and we cannot guarantee absolute security.

11. U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

know or access categories of personal information and, in some cases, specific pieces of information
correct inaccurate personal information
delete personal information, subject to exceptions
appeal certain request outcomes where required by law
opt out of targeted advertising, sale, or profiling if and when applicable

As of the date of this Policy:

Abode does not sell personal information for money
Abode does not share personal information for cross-context behavioral advertising

If we process your information on behalf of an Abode customer, you may need to direct your request to that customer first. We may assist customers with such requests where required by law or contract.

12. Privacy Requests and Contact

You may submit privacy questions or requests to:

adam@cherryproperties.ai

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the service, by email, or by another reasonable method.